Writestone Support

The quickest way to reach us is Settings › Send Feedback in the app: it opens an email with your app version and phone model already filled in. You can also write to syfttny@gmail.com. A person reads every message, and it helps to say what you were doing when something went wrong.

Common questions

How do I move my journal to a new phone?

Sign in on your current phone first (Settings, then sign in with Apple, Google or email), so your journal is tied to that account. Then install Writestone on the new phone and sign in with the same account. Your entries, photos and handwriting come with you.

I bought Plus. How do I get it on another device?

Sign in to the same App Store or Google Play account, open Settings › Restore purchases, and Plus comes back.

How do I cancel Plus?

• iPhone and iPad: open the Settings app, tap your name, then Subscriptions, then Writestone.
• Android: open the Play Store, tap your profile picture, then Payments & subscriptions, then Subscriptions.

Deleting the app or your account doesn’t cancel a subscription, so cancel it in the store.

Can I get my entries out?

Yes. Settings › Export my journal saves all your entries as a text file. It’s free, always.

My reminders don’t arrive.

Check that notifications for Writestone are allowed in your phone’s settings, and that the reminder time is set in Settings › Reminders. On Android, battery savers can delay notifications: allow Writestone to run in the background.

How do I delete my account?

See Delete your account.

Is my journal private?

Yes. See the Privacy Policy for exactly what is stored, where, and who helps us run the app.